Tone Software Discusses ReliaTel Streamline's Monitoring, Management Capabilities

Recently, TMC's (News - Alert)Stefania Viscusi held a podcast session with Paul Wiggins, convergence technology manager at Tone Software (News - Alert), a provider of network monitoring and management products for converged telecommunications and IP infrastructures.

She asked Wiggins how does Tone's proactive quality management help ensure that performance goals are met?

Wiggins answered that this type of in-depth management of the type Tone offers is 'a big piece of ensuring service levels.'

When quality issues arise, service technicians need a deep set of metrics, he noted, 'so that they can expedite remediation.'

And in addition to providing out of the box best practices, monitoring and management for every hardware vendor, Wiggins noted, Tone's ReliaTel Streamline product offers 'a set of voice quality metrics,' including differentiating between packet discard rates and degradation due to signal loss and echo.

The VoIP quality metrics, along with other performance metrics, provide the '360-degree view necessary to both preempt quality and performance issues, as well as to expedite problems for remediation.' The product also allows for the remote control of any piece of infrastructure and solving problems remotely.

This reduces the time necessary for repairs, naturally, and also keeps users from rolling a truck to the client's site. 'Most problems can be resolved before services are impacted,' Wiggins said, adding that 'enterprises and service providers alike can consistently meet their service level targets.'

Using the product, then, managed service providers and their clients can 'confidently build out their converged architectures, knowing they can deliver the IP voice quality, availability and service levels necessary to support their advanced communications objectives,' Wiggins said, 'while also achieving the expected ROI on the converged product investments.'

For more, check out the Voice Management channel on TMCnet.

David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi