Solving Challenges in Voice Management Part IV: Bullet-Proofing Your Voice and Data Environment
November 02, 2009
By Stefania Viscusi
, Assignment Desk Editor
(Editor’s Note: This is part four of the “Solving Challenges in Voice Management” series. Over the next few weeks, TMCnet will relay one expert company’s five key strategies to improve converged network management. Also be sure to check out part one, two and three in the series.)
As new IP voice technologies are adopted and their underlying network environments grow in complexity, support teams are challenged more than ever with managing a number of technologies outside of their core expertise. As a solution, businesses must look at an “end-to-end” management solution that provides analytics and answers for all communications services - regardless of the underlying devices. Further, these businesses must eliminate risks and ensure their converging voice networks are successfully supporting their overall communications strategies – within the established cost constraints.
Strategy #4: “Bullet-Proof” Your Voice and Data Environment to Control Costs, Eliminate Risks, and Ensure Success
The need to manage costs is more important than ever today as service providers move through a highly competitive communications market. Choosing the right management solution is vital for the future success of the network operating center and can significantly reduce overhead costs while also increasing revenue advantages – if correctly implemented.
Successful communications are really the “lifeline” of any business, so ensuring that the converged communications technologies in use provide high-quality voice service, in a reliable manner and with high availability, is critical.
A new converged communications solution that offers poor voice quality, greater network latency, or diminished customer service provides no monetary gain in the end if it creates unhappy customers that are no longer loyal to the company, and dissatisfied employees that can no longer work efficiently.
Anaheim, California-based Tone Software
understands this importance and offers the ReliaTel-Streamline Voice Management
solution, a comprehensive end-to-end converged voice management offering for multi-platform environments.
With ReliaTel-Streamline, both enterprises and service providers can bullet-proof their converged environments with features like service performance dashboards which offer a continuous, real-time view of critical operating metrics, and voice quality management that comprehensively ensures the VoIP communications network is always offering the desired voice quality.
The solution also delivers automated notification and escalation features to immediately notify both local and remote staff of any potential problems – prioritized based on their urgency and impact to overall service levels. And, with direct, secure remote access, staff can control devices, network servers and components as if they were physically in front of the device. This capability not only empowers support staff to cost-effectively resolve problems, but offers a powerful method to expedite problem resolution and reduce critical “Mean Time to Repair” or “MTTR." As a result, optimum IP voice quality and service levels are ensured, costs are contained, and the overall return on the convergence investment is maximized.
Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.
Edited by Michael Dinan