Solving Challenges in Voice Management Part II: Unifying Operational and Support Methodologies
September 22, 2009
By Stefania Viscusi
, Assignment Desk Editor
(Editor’s Note: This is part two of the “Solving Challenges in Voice Management” series. Over the next few weeks, TMCnet will relay one expert company’s five key strategies to improve converged network management. Check out part one in the series here.)
With more businesses adopting IP technologies today, including new voice and data solutions, the complexity of managing these many times mixed vendor offerings has created the need for improved, unified management of the communications infrastructure.
Choosing a number of different proprietary management and analysis tools to solve this problem not only increases costs and workloads, but also threatens success by leaving some communications services at risk of poor quality and troubled customer experiences.
Strategy #2: Implement a Unified Management Strategy to Integrate Operational and Support Methodologies
As today’s voice infrastructure has grown in complexity, so have operational and support needs. To ensure quality remains consistent, it is necessary to have fault-tolerance monitoring, root cause analysis and performance and quality monitoring as well as a host of other analyses across the entire communications infrastructure.
This need, along with the growing number of converged networks today, is increasing administrative responsibilities to offer simultaneous support that staff may not even have the necessary skills to handle – placing service levels and quality at risk.
New methodologies that unify operational and support strategies must be leveraged in order to guarantee success. These methodologies must integrate across voice, data and network boundaries to ensure reliable, quality voice service and delivery at all times.
Anaheim, California-based Tone Software
understands the critical need to ensure voice quality and consistent service delivery and offers the ReliaTel Voice Management
solution, a comprehensive end-to-end converged voice management offering for multi-platform environments. The offering provides detailed analytic answers on every aspect of the communications infrastructure and operation - so businesses can remain in control of operational costs while also reaping the rewards of the IP voice technologies they are deploying.
allows support staff to work proactively to address issues and problems and includes a centralized Web-based portal for a single dashboard view of all operations. The solution also offers a real-time Fault and Performance Monitoring feature to help detect critical conditions, performance and quality metrics across the entire voice environment.
According to the company, providing a unified management solution that incorporates legacy TDM, IP voice and IP data technologies means businesses can manage vital communications more effectively, and often at lower costs to achieve overall service delivery successes.
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi