Verscom Picks Empirix for VoIP Monitoring
September 10, 2009
By Stefania Viscusi
, Assignment Desk Editor
A Bedford, Massachusetts-based company that offers on quality assurance solutions including VoIP monitoring
, has announced it was chosen to provide its carrier-class solution to optimize network operations and assure quality customer experiences for a managed voice services provider.
Officials with Empirix (News
) Inc. said their Hammer XMS offering was chosen by Verscom Managed Services to help the company meet its goal to provide “the highest quality for both wholesale and retail managed services offerings” despite the complexity of their multi-service applications infrastructure and significant growth rates.
According to Gurkan Ozturk, vice president, global sales and marketing at Verscom Managed Services, the company chose Empirix because of their focus on IP and because of the ability for customers to have all the information they required at their fingertips – which offers the company a competitive advantage.
According to Verscom, the company’s managed wholesale voice interconnect platform “hosts a large number of operators’ outsourced wholesale applications, handling more than 1.5 billion minutes per year over 300 different networks worldwide.”
For this reason, they need better visibility into any issues with inter-carrier handoffs and they needed a way to accurately capture information and troubleshoot.
“With Hammer XMS, we have reduced the service desk and engineering time required for trouble resolution by 25 percent. In addition, we are now able to pinpoint our customers’ hosted network/application problems in a reasonably short time frame, which were sometimes left undiscovered due to the system’s inability to recreate problem scenarios caused by the very nature of shared/multi-tenant infrastructure,” Ozturk said.
Commenting on the importance of this partnership with Empirix into the future, Ozturk also said the company is investing heavily in R&D for MVNO enabler applications on their platform in a bid to “pioneer the world’s first true fixed/mobile convergence managed services eco-system.”
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
“Essential to our success in the enhanced MVNO markets, is the interconnection to 3G+ mobile networks, which will eventually be standardized around IMS. Thus, Empirix’s leadership in IMS was also a critical factor in choosing the company as we plan to transition our service infrastructure to IMS over the course of the next one to two years.”
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Edited by Stefania Viscusi