Empirix Voice Application Testing and Monitoring Enabling Adoption of Complex, New Technology
February 26, 2009
By Tim Gray
, TMCnet Web Editor
After a successful demonstration of its voice application testing and monitoring capabilities at the MSF Global Multi-Vendor Interoperability event, Empirix (News
) was able to reflect on its success and looked forward to gearing up for 2009.
Empirix is enabling the adoption of complex, new technology such as IMS, through its involvement with the MultiService Forum (News
) (MSF) and other major industry events. As more companies try to navigate the often tricky and complex world of testing, Empirix, and organizations such as the MSF, have specialized in helping organizations looking to adopt communications solutions.
“By participating in multi-vendor interoperability testing such as the MSF's GMI, we help our customers to transition seamlessly to IMS in end-to-end, practical network deployments,” Gordon Eddy (News
), senior director, product management at Empirix, told TMCnet recently.
Since 1992, Empirix’s Hammer testing and monitoring solutions have helped Network Equipment Manufacturers (NEMs), Service Providers and Enterprise Contact Centers successfully transition to new technologies including Unified Communications (News
) IP Contact Centers, VoIP, NGN, and IMS-based networks.
“Empirix has been a technology leader in the development of IMS over the past several years,” said Eddy, who noted that two years ago at GMI, the industry focused on the basic interoperability of IMS functions such as registrations and call setups.
”At the GMI 2008 event, with a more mature IMS architecture falling into place, we were able to focus on testing a broader range of applications and value added services,” said Eddy. “Empirix and other vendors made lots of progress toward the next evolution of IMS. The next challenge is greater standardization to deliver broadband services and to establish consistent QoS metrics within the IMS architecture.”
At this event, Empirix focused on testing a broader range of applications and value added services, which also highlighted some growing pains, according to Eddy.
“Lots of progress was made at the event and in the evolution of IMS; however, more work and standardization needs to be done to deliver broadband services, and to establish consistency around QoS metrics within the IMS architecture."
Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Tim’s articles, please visit his columnist page.
The Bedford, Massachusetts-based Empirix participated at two of the five event sites. It had a team at BT (News
) Advanced Comms Technology Centre in Ipswich Suffolk, United Kingdom, and Verizon Labs back home in Massachusetts.
Edited by Tim Gray