VoIP Providing More Features and Lower Costs for Businesses and Individuals
September 09, 2013
By Michael Guta
, TMCnet Contributing Writer
Many of the services and technology required to establish businesses in the past were only available to large enterprises with the capital to invest in the infrastructure and applications required to be operational. Although there were and still are many small businesses functioning without these tools, financial capacity was the only thing stopping them from acquiring these assets. In today's environment, these solutions can be had with minimal investment to give almost anyone communications solutions and business applications at very affordable rates. This is made possible with technology such as VoIP and cloud computing.
As more businesses become aware of many of the benefits VoIP systems offer, they are increasingly switching to this platform. One of the most attractive features of this technology is the cost, which can reduce phone bills by as much as 60 percent. But many of the available features and flexibility is what converts businesses and individuals to staying with VoIP for the long run.
What makes VoIP so attractive is the service can be accessed by just plugging the equipment without having to deal with technicians from phone companies to set up the system as well as many of the parameters of the contract, including early termination fees. Another great benefit of VoIP is the service can be transferred almost immediately if there is an accident at the place of business or there is an expansion. This process is one that is very costly with traditional setups.
The service is available within minutes with many features that might only be available as fee based services with traditional phone systems. This includes: voicemail to e-mail transcription; find me/follow me call routing; bandwidth utilization and inbound/outbound call detail reports; auto attendant; conferencing; do not disturb; coaching tools; call screening; music on hold; and door phone entry buzzer integration. With the introduction of cloud VoIP more services will be part of the solution this technology will continue to provide to businesses and individuals.
The market has grown 30 percent in the second quarter of 2013 with the integration of mobile solutions and cloud-based VoIP, and experts believe it will be the preferred communications choice around the world as broadband technology becomes more readily available.
Edited by Rory J. Thompson