How to Leverage VoIP Monitoring to Ensure a Proactive Environment
March 14, 2013
By Susan J. Campbell
, TMCnet Contributing Editor
How effective is it to cultivate an environment where you are always in a mode of reaction? Does it feel like you’re always one step behind? Do you struggle to get things done because you’re always putting out fires? Better yet, do you feel like you can’t take advantage of new innovations because you don’t have time to vet the best system for your organization?
If this describes your environment and you’ve already implemented VoIP as a communication tool, you may want to consider a robust VoIP monitoring solution that allows you to be proactive in the way you manage your communications. This is critical as you continue to adopt new technologies; as traffic continues to traverse your network, access to real-time visibility of this traffic means you can head off issues before they become problems.
When you stop to think about it, VoIP monitoring is a necessity for any applicable business looking to thrive, and this is where Tone Software (News - Alert) comes into play.
Tone offers its ReliaTel solution for Lync monitoring and management, and a recent company video featuring Amit Kapoor, director of Strategic Technology for Tone Software, explores how this solution can take you from a reactive environment to one that is focused on the proactive approach. Seeing how Lync is made up of a number of solutions built on top of the existing Windows ecosystem, the availability and reliability of your communications is greatly dependent upon these resources within your servers.
You can check out the video in full below; the wealth of information provided is worth the few minutes to watch.
“When we discuss Lync monitoring, ReliaTel provides real-time dashboards and what is actually occurring in the server-based solutions beyond fault management,” Kapoor explains. “Performance management is a key aspect. Performance monitoring for dashboarding means providing real time visibility over the key infrastructure and OS system resources…In Lync platforms you need to have instant visibility over the services. The services are ensuring your communications platform is working or not.”
At the same time, monitoring and management needs to pay attention to the entire solution in terms of performance, not just the behavior on the network. The quality of the connection is key, as audio and acoustic sound quality either creates great communications or has the potential to hurt the brand perception. Furthermore, it’s critical to know just what is happening with the call at the end point or end device to measure the effectiveness of the communications and the quality of the interactions.
“This quality of services and statistics is available not only as a dashboard but as performance statistics that you can utilize to identify what is actually happening once again with activity that is occurring right now or activity that has occurred past,” Kapoor noted. You can then, “trend this information for both troubleshooting and identifying what your future needs can be.”
The ReliaTel solution is a comprehensive suite that provides access to more than 100 metrics involved in any conversation or interaction. Using this valuable data, administrators can evaluate what’s happening on the network as well as across their communication devices to ensure optimal performance at all times.
Edited by Allison Boccamazzo