Automation is Important for Successful UC Operations
December 27, 2012
By Ed Silverstein
, TMCnet Contributor
Automation is an important step to ensure successful Unified Communications (News - Alert) (UC) operations.
Given current technology and processes, there can be complex approaches to automation and even some simple ones. For example, changing passwords on IP PBXs, messaging platforms or voicemail can be automated easily with software.
They lead to lower labor costs, especially since manual labor rates can quickly add up.
And when it comes to operations groups, automation can be a proactive step. It also leads to improved efficiency, as well as lower overhead in operations, according to a blog post from Tone Software (News - Alert).
“The commonality between the successful operational groups include automation as a key factor in total operational processes,” Amit Kapoor, Tone Software’s director of Strategic Technology, said in the recent blog post.
UC adds complexity and experience gaps as well, which can lead to automation with advanced metrics. This can yield reduced resources for staff.
“Automation can systematically simulate the console command line structures frequently performed by engineers to identify potential faulty conditions that are unavailable through SNMP (Simple Network Management Protocol) [which manages device on IP Networks],” the blog post said. In the case of a channel failure, automation can, the blog post added, “poll the console sessions of network devices” or can be “triggered when a link changes status to scan the channel states.”
By automating VoIP, PBX (News - Alert), IP Telephony and IT Network management, ReliaTel says it helps to resolve problems quicker, encourage faster preventative maintenance, reduce repair time, improve service levels, and lead to increased reliability.
Administrative tasks and management are automated by ReliaTel. The company explains online that these can: acknowledge and clear alarms; address failed systems; shut down, start up, initialize or activate systems, processes or applications; restore or recover processes; reset passwords; initiate maintenance; and enable processors for emergencies or maintenance.
“Through ReliaTel automation, users eliminate repetitive tasks, enforce established business processing rules, and reduce human errors,” according to the Tone Software website.
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Edited by Braden Becker