How VoIP Monitoring Drives Convergence ROI
December 19, 2012
By Michelle Amodio
, TMCnet Contributor
In the communications space, there’s a lot of talk about convergence ROI. What this means is, simply put, that using multiple communications on a single network will yield a nice return on your investment (ROI).
Moving to a converged network can substantially reduce an organization’s total cost of ownership (TCO) for its network, as well as reduce the ongoing costs required to maintain and upgrade the network. There is a lot to consider when moving towards a converged network, and the scope of the ROI is pretty massive. The challenge lies in turning the expectations of ROI into actual ROI.
Industry expert Tone Software (News - Alert) suggests the perfect solution for this. In order for enterprises to properly address these challenges, businesses require end-to-end management for every location, in addition to troubleshooting Quality of Service (QoS) and performance.
In the end, it’s all about visibility, but to gain proper visibility, a solid VoIP monitoring solution is needed to identify QoS and traffic changes. If you haven’t realized by now, VoIP monitoring is an essential key to the overall convergence ROI challenge of turning anticipation into reality. Monitoring provides an in-depth view of system health and resource utilization, measuring voice, video, and data quality in a single solution, as well as quickly isolating interoperability problems.
By keeping VoIP performing at its highest level for continued availability, ROI is no longer a thought – it’s a fact.
Tone’s ReliaTel VoIP and UC Service Assurance solution, a cloud-based management service, maximizes ROI by delivering to MSPs and enterprises the best product of its type to help manage such things as VoIP quality of service (QoS), network performance and UC service levels – all of which are essential to ROI reality.
“Based on the cost efficiencies that the cloud architecture provides, we designed the ReliaTel Cloud-based Management Service to address pressing business and technical challenges facing both Enterprises and MSPs today - namely the alignment of the organization’s IT and financial resources with their business productivity goals and ROI expectations from advanced communications investments,” elaborates Amit Kapoor, director of strategic technology at Tone in a recent report.
Providing a quality call from the end-user’s perspective can be a challenge as the number of VoIP implementations continue to rise. VoIP monitoring, however, blows these problems out of the water, as it enables businesses to manage convergence ROI and the contention of voice and data on the same network.
To learn more about all of Tone Software’s offerings, visit www.tonesoft.com.
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Edited by Allison Boccamazzo