Ho-Ho-How to Select the Right QoS Service for Your VoIP Network
December 12, 2012
By Allison Boccamazzo
, TMCnet Web Editor
Similar to how a stocking stuffer serves as a sweet little addition to something special, Quality of Service (QoS) is the perfect complementary addition to protecting and optimizing your business’ VoIP network.
In essence, QoS allows you to prioritize certain data traffic by slowing less important data packets down. In doing so, these higher priority packets can more quickly and easily reach their final destination, avoiding the delays that are normally experienced sans QoS.
In a nutshell, when implemented properly, “QoS can reduce or eliminate conversations from experiencing choppy voice due to other applications grabbing the needed bandwidth available forcing the voice stream to queue up,” as perfectly put by VoIPMechanic.com.
When looking for best-of-breed VoIP QoS monitoring and management solutions, no one trumps Tone Software’s (News - Alert) ReliaTel VoIP QoS Monitoring and Management solution, which works to guarantee VoIP service levels. The solution’s main competency is found in its ability to be vendor agnostic, meaning it can handle all flavors of VoIP, including Avaya, Cisco, Microsoft (News - Alert) and it is now even Lync-certified, having recently unveiled its new ReliaTel Lync QoS & UC Management solution, allowing users to monitor Microsoft Lync QoS and UC performance and service levels.
While the former allows users to monitor and manage VoIP QoS in real-time across VoIP switches, gateways, PBXs, voicemail servers, applications, routers and call servers from virtually any manufacturer, the latter works to directly address the needs of operations teams responsible for supporting Lync UC services and the VoIP – IPT ecosystem to ensure quality, reliability, availability and service levels.
Further, ReliaTel for Lync collects VoIP Quality of Service metrics for call quality, aggregating these into a singular dashboard to show current QoS performance, including:
- Packet Loss
- Endpoint IP Address
- Degradation Factors
- Burst/Gap Density
To learn more about ReliaTel and all of Tone’s offerings, visitwww.tonesoft.com.
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Edited by Rachel Ramsey