You Can't Risk Bad Business in 2013 with Bad VoIP Call Quality
December 06, 2012
By Allison Boccamazzo
, TMCnet Web Editor
By reporting a “bleak tech forecast for 2013” rather than jumping the bandwagon of competitive projections and analyses, Data Center Journal’s Jeff Clark undoubtedly goes against the current. He ultimately concludes that “IT, along with the rest of the economy, is looking at a bleak 2013,” adding that a huge driver for this is that 2013 will “largely mirror 2012 from an economic standpoint for the technology sector.”
So, what this seems to boil down to is the redundant fact of businesses everywhere still griping with a combination of a prolonged recession and painfully slow growth period. What this could also mean is that businesses need to simply do more with less – specifically, by investing in technologies that are only absolutely necessary for ensuring future growth to cut corners where it can be afforded.
During one of the highest peaking times of the recession, 2010, a survey was released by network performance visibility company Empirix (News - Alert) revealing that 79 percent of consumers reported having experienced poor voice quality, which ended up globally costing organizations billions of dollars. The report summary goes on to explain that the survey was conducted to highlight “the hidden costs and consumer impact of issues that are at the heart of how an organization communicates and satisfies their customers.”
Poor voice quality is something far too commonly experienced, yet it is too critically-impacting of an issue to simply sit on the sidelines. When VoIP exploded onto the scene, two things which continually dragged it down were quality and reliability. As the times have changed and the technology improved, however, businesses have been quickly ditching their traditional landline phones and adopting VoIP phone systems for all of its added benefits and cost-savings.
But investing in VoIP communications is only the first step. The second – and more important step – is to monitor your network to ensure call quality of service (QoS) for customer satisfaction. Between problems with bandwidth, equipment and phone frequencies, it can be hard to keep your VoIP call quality crystal clear. Thankfully, companies such as Tone Software (News - Alert) have stepped up to the plate in offering efficient and cost-effective VoIP monitoring solutions to strengthen business continuity while also keeping your hypothetical wallet full.
The company’s signature solution, ReliaTel, offers unmatched VoIP quality assurance in its ability to be vendor-agnostic. In other words, ReliaTel can handle all flavors of VoIP to avoid the plague of poor voice quality, and worse, negative user experiences. A sampling of what Tone’s ReliaTel VoIP Quality of Service (QoS) Assurance solution can do include the following as described on the company’s website:
- Determine if the current network can support VoIP traffic with high levels of call quality
- Enable VoIP support teams to identify and resolve the correct VoIP quality issues before service degrades
- Provide the tools to rapidly resolve both IPT Quality Issues and the underlying network issues
- Deliver VoIP quality trending reports and service level metrics that help to improve ongoing voice quality and network performance as usage grows
By providing fast and thorough insight into VoIP call quality with deep dive metric analytics and integrated remediation tools, businesses will be able to confidently welcome 2013 by never having to worry again about quality issues negatively impacting the user experience.
To learn more about all of Tone Software’s offerings, visit www.tonesoft.com.
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Edited by Amanda Ciccatelli