VoIP Call Quality Needs End-to-End Network Visibility...or Else

Tone Software (News - Alert) is not new to keeping an eye on voice quality. The software development firm has been specializing in global business, telecommunications and IT infrastructure management solutions for more than 37 years.

Through those many years, Tone has seen the technology change a lot.

“The product actually started off in the traditional domain,” noted Tone’s Director of Strategic Technology, Amit Kapoor, in a podcast interview with Telecom Reseller UC Networks. “As the industry has transformed, we have adopted technologies like voice over IP and unified communications.”

This has been quite a big shift; when end points were connected to the TDM environment, voice quality was not the confounding problem it can undoubtedly be today. While switching to VoIP networks can be a positive move overall, it sometimes comes at the cost of call quality, which is obviously one of – if not the worst – concern of the business.

“The paradigm of communications itself has changed, and so too has the business,” noted Kapoor.

“Our technology changed and adopted with the time in providing that visibility across both your traditional domain and your next-generation domain [so that] as you’re going through that transition process, you have visibility and continued visibility over your traditional technologies, but have additional insight into your next-generation technologies [to] ensure a smoother transition into your new domains,” he added during the interview.

Voice quality issues in the world of VoIP can now stem from a slew of sources, including bandwidth deficiency, competing video transmissions or network congestion. That’s why it is incumbent that a provider has visibility into all aspects of the network and endpoints. Otherwise, it is hard to fix problems that affect call quality.

“What’s actually happened with VoIP is the nature of packetized voice has now changed in that it is now traversing that traditional data network,” Kapoor added. “No longer is it just what is actually happening within the end user’s traditional digital handsets, [but] it’s also now a factor of what the data network is doing and how it is performing to traverse that voice.”

He explained in a nutshell that the nature of packetized data essentially calls for the need to have solid visibility over the entire network.

Tone Software without a doubt brings this visibility to the table. Specifically with one of the firm’s flagship products, ReliaTel, which helps controls VoIP quality and service levels across the entire network by providing complete and unparalleled visibility for optimum quality of service (QoS).

Tone’s ReliaTel solutions provide managed service providers (MSPs), value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire voice communications infrastructure, supporting the industry’s leading devices, networks and environments from multiple vendors on multiple platforms. Through unifying multi-vendor VoIP QoS and converged network management in one solution, ReliaTel helps organizations effectively manage the quality, capacity and service levels of the critical communications systems that drive their business.

To learn more about all of Tone Software’s offerings, visit www.tonesoft.com.

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Edited by Allison Boccamazzo