Without VoIP Monitoring, What are You Really Protecting?
November 19, 2012
By Susan J. Campbell
, TMCnet Contributing Editor
The benefits associated with migrating voice and data networks through Voice over Internet Protocol (VoIP) unfortunately don’t come without security challenges, and when it comes to securing data lines, all companies inevitably vary in their requirements. At the very least, companies need to incorporate strategic tactics to make sure that others can’t access corporate data. Once protections are in place, only VoIP monitoring can help identify vulnerabilities.
A recent Resource Nation blog
offers a few tips companies can use to secure their VoIP connections while also protecting the business and network from potential hackers.
For starters, businesses should consider applying policies regarding security before VoIP is implemented to ensure better protection
for their devices already in place. Various security policies can also be applied and tested after VoIP is implemented to ensure the right security is in place. If it is a network in place, MPLS VPN or Virtual Private Networks can be implemented to deliver a higher level of security. Security protocol should be implemented according to the type of application used.
Additionally, existing systems should include SAFW-SIP aware firewall, while IPSec can be added for security and encryption can be added at the IP level.
While VoIP monitoring is essential, digital certificates should also be added, and third party solutions such as Kerberos can also be of great help. Further, all UDP (News
) IPsec must be evaluated according to RFC 3948.
Companies also need to ensure that all call features and processing are placed behind the firewall, and to only use software feature loads
that are encrypted. Virus, spyware, intrusion and other security scans must be conducted any time the system is launched, otherwise VoIP monitoring may not be enough to prevent a breach. Likewise, the system should not be overloaded and gateways and phones should be authenticated before receiving signals.
To ensure the necessary protections of any VoIP system, companies making the switch should consider the benefits afforded in Tone Software’s (News
) ReliaTel VoIP QoS solution
. This real-time VoIP monitoring solution is vendor agnostic, ensuring that it can easily monitor and manage VoIP QoS across gateways, switches, PBXs, applications, voice mail servers, routers and call servers, regardless of the manufacturer.
The solution includes real-time VoIP QoS, service level monitoring, dynamic QoS metrics, analytics dashboards, interactive reporting for QoS analytics and performance and much more.
The VoIP monitoring solutions company’s VoIP quality analytics
report quality problems and alarms in real-time, delivering the critical visibility and deep analytics into the quality of interactions to ensure high quality VoIP calls. This VoIP monitoring solution also works to capture real-time session statistics, provide real-time calculations of MOS for each call, monitor and manage more than 60 VoIP QoS metrics, create an audit trail for historical QoS metrics and so much more.
To make sure you enjoy the benefits associated with VoIP, the right protections and monitoring undoubtedly need to be in place. Without it, placing calls over the data line will simply provide another method for hackers to gain entry and wreak havoc. Do yourself a favor and check out Tone Software’s offerings now by visiting www.tonesoft.com
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Edited by Allison Boccamazzo