Tone Software's ReliaTel Strengthens as Microsoft Lync Shakes up the UC Market
November 15, 2012
By Allison Boccamazzo
, TMCnet Web Editor
Tone’s Director of Strategic Technologies, Amit Kapoor, couldn’t have put it any better in a company blog when asking, “Do we need yet another communications platform in the seemingly crowded Enterprise Communications space?” He even more perfectly sums up that answer with a big fat “YES!”
Plainly put, if technological developments make a splash on the market, Microsoft Lync is making a strong whirl pool of which everyone is enjoyably being sucked into. Microsoft Lync has been deemed the future of Unified Communications (UC) by many, and a new Gartner (News - Alert) report is further displaying how Microsoft is impacting the market as a leader in the UC space, as well as other major players such as Cisco, Avaya and Siemens (News - Alert).
Whether a small- to medium-sized business (SMB) or enterprise, companies of every size and need are turning to Microsoft Lync for its unique benefits and advantages – such as IM, conferencing and integration – and the rest are quickly taking notice of Microsoft’s platform benefits, too.
According to additional relevant research, its enterprise adoption rate has grown from 4.9 percent last year in 2011 to 11.2 percent this year – an increase of over 6 percent. Additionally, a little over half (53.3 percent) of enterprises noted that they adopted Microsoft Lync to be able to integrate with Microsoft Lync applications, while one-third (33 percent) cited an ease in integrating licensing costs to ECAL (Enterprise Client Access License).
While Microsoft Lync is creating a pretty pedestal among its competitors, increasing one’s use of Lync features with their existing communications will inevitably require a multi-vendor architecture to ensure seamless end-to-end communications, Kapoor explains. Practicing a multi-vendor approach to unified communications is key in this aspect, and that’s exactly what Tone Software (News - Alert) proudly offers its customers.
Tone’s robust ReliaTel solution touts the unique ability to be vendor and platform agnostics, or in other words, being able to manage all flavors of VoIP. Whether it’s Cisco (News - Alert), Avaya or Siemens, ReliaTel’s got you covered. And the fact that the company has newly added Microsoft Lync Unified Communications monitoring and management to its already extensive portfolio of expertise leaves you with nothing to lose and all of the benefits to gain.
ReliaTel works to seamlessly and quickly resolve issues by better narrowing down exactly what the issue at hand is for increased productivity and business efficiency.
Tracey Whitney, director of marketing at Tone, elaborated on this exciting ability of ReliaTel:
“Searching for these problems delays resolution and creates service level issues. Sometimes, it ends up being that users have bad experiences because the operations and support team don’t have the ability to get in front of these problems as they’re developing because they just don’t have the analytics, and ReliaTel really helps in that scenario to give them the trending views they need to see where they’re starting to develop issues.”
ReliaTel essentially gets behind these problems before they surface. To learn more about Tone’s ReliaTel Lync QoS Monitoring and UC Management Solution, click here.
To learn more about all of Tone Software’s offerings, visit www.tonesoft.com.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Allison Boccamazzo