What is VoIP Monitoring?
November 15, 2012
By Allison Boccamazzo
, TMCnet Web Editor
VoIP monitoring is becoming increasingly important for businesses involved in the VoIP telephony space. The VoIP market continues to exponentially grow due to several factors such as larger organizations adopting VoIP systems and consumers turning to the Internet for voice services. In light of this, the quality of this service must be monitored to guarantee efficient service, provide visibility of network services, predict performance trends and allow quick and easy troubleshooting when problems do occur. A powerful and reliable VoIP monitoring solution can do just that.
As VoIP phone service continues to gain market share and dominate as a primary form of business communication, VoIP monitoring works to help meet the unique challenges and specificities which come along the way, as opposed to more traditional methods such as public switched telephone network (PSTN) services. In other words, VoIP monitoring end-to-end is the best way to deliver call quality, or at least according to esteemed provider of VoIP monitoring and QoS solutions, Tone Software (News - Alert).
VoIP monitoring solutions work to replicate calls to end-users’ SIP devices, thus analyzing the call responses to determine the connectivity of VoIP system services. When a problem is detected, the VoIP monitoring notification feature sends an alert via a number of means such as phone, e-mail or SMS. VoIP monitoring systems can also provide real-time connectivity status reports via a life dashboard interface, offering enough detail to help directly address any error occurring. This reporting functionality includes historical reports and charts for VoIP management purposes, including service level agreements (SLAs).
VoIP monitoring lies central to this, as VoIP downtime and poor VoIP performance directly impact such things as business performance, profitability and revenue. Achieving successful VoIP calls requires multiple dependant components working properly – all things which are out of a company’s direct control.
VoIP Quality of Service (QoS) assurance is extremely important to VoIP monitoring. VoIP QoS solutions such as Tone Software’s ReliaTel VoIP QoS Assurance solution work to manage VoIP Quality of Service in real-time throughout business critical converged voice environments. For example, Tone’s ReliaTel VoIP Monitoring dashboards deliver the deep management intelligence needed to isolate and resolve VoIP QoS and UC issues.
VoIP monitoring stands as an excellent way to maintain success, gain unprecedented insight into business and performance trends and preserve business continuity.
Edited by Allison Boccamazzo