Five Questions to Consider to Bullet Proof Your Converging Voice, Data Network
November 07, 2012
By Allison Boccamazzo
, TMCnet Web Editor
It doesn’t matter where you line up on the spectrum of convergence management, ensuring your voice and data infrastructure is rock solid and capable of supporting and driving your business initiatives is vital. When you think of managing convergence, failure cannot be an option, but yet on average only 52 percent of IT support teams successfully support IP voice and unified communications (UC) platforms.
Commonly faced obstacles can include complex configurations, hyper-critical performance demands and un-relenting quality issues that can all severely strain or impact your voice network support team. What can be done to combat these challenges in order to avoid putting your converged communications services at risk?
As earlier mentioned, failure is not an option, especially considering the very possible reality of being thrown into an unexpected emergency condition (cue Sandy). Amit Kapoor, director of Strategic Technology Advancement at Tone Software (News - Alert), elaborates on this in a recent company blog, explaining:
“In many organizations, the burden of responsibility to ensure such continuity relies on network operations to fulfill such functions either manually, through tools or a hybrid approach. Operational visibility must go beyond standard network measures and must include metrics for environmental monitoring and service quality. A well designed strategy for operations ensures continued business functions during unforeseen events…however, a strategy that utilizes the correct combination of technology and resources ensure a successful execution of the strategy.”
In order to bullet proof your voice and data environment to deliver optimum voice service levels amidst the most threatening or problematic problems, consider the following five questions as a starting point:
- How can you avoid convergence landmines while reducing convergence operating costs?
- How can you ensure your VoIP call quality and service levels will meet the needs of your business?
- How can you minimize the complexity of converged communications with a 360-degree view across your data, voice and VoIP domains?
- How can your staff better handle the support load of convergence – particularly if they’re currently doing more with less?
- How can you ensure you meet the converged voice SLAs necessary to support your strategic business initiatives?
One place to start to directly address these critical questions is Tone Software, a high technology software development firm that specializes in global business, telecommunications and IT infrastructure management solutions. Building upon its reputation as an esteemed VoIP monitoring and management provider, Tone recently revealed its new ReliaTel VoIP and UC Management Platform for Microsoft (News - Alert) Lync, which delivers end-to-end monitoring and management of Microsoft Lync Quality of Service (QoS), performance and service levels to ensure UC quality, availability and reliability.
To learn more about Tone’s renowned ReliaTel solution, click here. To learn more about all of Tone’s offerings, visit www.tonesoft.com.
Edited by Jamie Epstein