Does the Nice Guy Always Finish Last?
October 24, 2012
By Allison Boccamazzo
, TMCnet Web Editor
A recent article by George Golding got me thinking – has VoIP always been the dark horse coming to sweep in and whisk us off of our feet? In a delightfully clever line, Golding explains how “organizations that still doubt the suitability of Voice over IP for businesses must have missed the final act, in which VoIP grows up, gets the girl and drives off into the sunset in smoking hot yet reliable wheels.” If VoIP is portraying the nice guy who we all cheer for to get the gal and enjoy a happy ending together, then does the nice guy really always finish last?
VoIP today can offer you what you need for business optimization, continuity and increased customer satisfaction. Such things as enterprise-grade reliability and crystal clear voice quality are all offered at a lower price than traditional analog telephony, which has highly positioned VoIP over recent years. The fact that businesses can enjoy paramount features and scalability without having to sacrifice quality explains exactly why they have been increasingly hopping the VoIP train for advantages that simply can’t be beat.
“Whereas the technology underlying traditional analogue telephony has not changed much since it was invented, IP-based voice has made aggressive functional and quality advances and overcome many of its past barriers and misconceptions,” Golding explains.
So where do you begin with finding a reliable VoIP provider who can ensure premium VoIP call quality? While different VoIP providers offer different services integration and technologies, “the trick is to find a provider that offers the best fit with your particular business needs,” Goldman insists. By asking yourself some simple questions, you can come to a decision –consider the following as a guideline as offered by Goldman:
· Based on our needs, do we require a vendor with a private IP network, or is a best-effort service delivered over the public Internet sufficient?
· Do we need to continue using our current key system or PBX (News - Alert), or do we want a fully-hosted solution where the provider is responsible for PBX equipment, maintenance and upgrades?
· What are my long-term communications needs that I should consider before making a decision on which provider to use?
· Can the service provider remote-manage my on-site equipment (phones and routers) easily and without service interruptions?
One solution, Tone Software’s (News - Alert) ReliaTel VoIP QoS Monitoring and Management solution, is a vendor agnostic solution that monitors and manages VoIP QoS in real-time across VoIP switches, gateways, PBXs, voice mail servers, applications, routers and call servers from virtually any manufacturer, including Avaya, Cisco (News - Alert), Microsoft, and many others – ultimately being able to manage any flavor of VoIP. As the IP voice network evolves, ReliaTel easily adapts to manage the entire VoIP and IPT technology mix.
Voice call quality is ensured, as ReliaTel delivers deep dive metric analysis as well as integrated remediation tools to provide support teams with the answers they need to quickly and accurately resolve VoIP quality issues. This can include identifying the worst performing VoIP calls and their analytics; correlating high packet loss occurring on those call paths at that time; tracking overall network traffic and capacity issues that are impacting throughput, bandwidth and quality; and pinpointing physical network conditions that are contributing to call quality issues.
To learn more about Tone’s ReliaTel solution, click here. To learn more about all of Tone’s offerings, visit www.tonesoft.com.
Edited by Amanda Ciccatelli