Delivering Premium Call Quality Has Never Been Easier
October 17, 2012
By Allison Boccamazzo
, TMCnet Web Editor
Did you know that one of the most prevalent issues in VoIP environments today is poor call quality? How is it then that about 60 percent of VoIP quality problems have nothing to with the VoIP call server, yet support teams struggle to find and resolve the proper issues at hand?
Tone Software’s (News - Alert) esteemed ReliaTel VoIP QoS Management solution blows this commonly faced problem out of the water. Its core competency is found in its ability to remain vendor/platform agnostic to manage quality of service (QoS) in real-time across VoIP switches, gateways, PBXs, voice mail servers, applications, routers and call servers from virtually any manufacturer.
I was able to speak to Tone’s Tracey Whitney, who exclusively detailed some further insights into what makes the solution truly stand out amongst the rest.
“Whether it’s Avaya, Cisco (News - Alert) or Shoretel, we are platform agnostic in terms of our ability to go into an environment despite what mixture they have of their primary VoIP switch, what their network topology is in terms of all of their edge devices and session border controllers (SBCs), if they’re using SIP or whatever flavor of UC they’re using, and now of course we’ve added Lync to that list. We can seamlessly manage the environment because we’re not hindered by that diversity,” she explains.
Another key feature ReliaTel boasts is its extremely deep VoIP quality analytics. She added, “We’re managing and monitoring VoIP metrics at a very deep level, so we can give you between both the Avaya (News - Alert)-related QoS metrics scheme and the Cisco QoS protocol.”
The ability for ReliaTel to create dashboards, trend analysis and diagnostics with these deep analytics really gives operational teams the advantage they need to quickly and successfully find the problem, locate exactly what’s causing quality issues or network bandwidth or performance issues, and have the information necessary to resolve the right problem as fast as possible, Whitney explained to me.
To discover more about Tone’s esteemed platform agnostic ReliaTel QoS Management solution, click here. To learn more about all of Tone’s offerings, visit www.tonesoft.com.
Edited by Jamie Epstein