Enjoy Enhanced QoS Management with Tone Software's ReliaTel VoIP Solution
September 28, 2012
By Allison Boccamazzo
, TMCnet Web Editor
Managing VoIP quality of service (QoS) to ensure VoIP service levels is critical, yet one of the most prevalent issues faced in today’s VoIP environments involves poor call quality. Did you know that 60 percent of VoIP quality problems have nothing to do with the VoIP call server? Because of this, voice support teams struggle to identify and address what is really the issue at hand. Tone Software (News - Alert), a global provider of comprehensive VoIP, unified communications (UC) and network management solutions for telecommunications and IT infrastructures, directly addresses this issue with its renowned ReliaTel VoIP QoS Management solution.
Tone takes pride in its ability to provide vendor-agnostic solutions (its ReliaTel QoS Management Solution being no exception), as well as its ability to manage all flavors of VoIP. Its ReliaTel QoS Management solution manages voice QoS in real-time across VoIP switches, gateways, PBXs, voicemail servers, applications, routers and call servers from virtually any manufacturer.
Image via Tone
“As the IP voice network evolves, ReliaTel easily adapts to manage the entire convergence technology mix,” the company assures.
So regardless of where you’re experience IP telephony issues, ReliaTel can come to the rescue to immediately resolve them with a deep dive metric analysis coupled with integrated remediation tools for advanced monitoring, analysis, and resolution. Quality issues that once negatively impacted user service levels will be no more with ReliaTel, which enables voice support teams to quickly and proactively address VoIP QoS issues to optimize voice service levels by answering the most impacting/critical questions, such as:
- What are the worst performing VoIP calls and their analytics?
- What is the MOS trend for the last 30 seconds?
- Was there high packet loss occurring on those call paths at that time?
- What overall network traffic and capacity issues are impacting throughput, bandwidth, and quality?
- How are physical network conditions contributing to call quality issues?
To learn more about Tone Software’s offerings, visit www.tonesoft.com.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Rachel Ramsey