Brightree Adds New Capabilities to Voice Management Solution in Light of Latest Medicare Resupply Guidelines
August 30, 2012
By Madhubanti Rudra
, TMCnet Contributor
In an effort to help providers adhering to the recent Centers for Medicare and Medicaid Services (CMS) guidelines for revised refill documentation instructions, Brightree, a provider of billing and business management software solutions for the home medical equipment (HME/DMEPOS) market, has introduced a new capability to the Brightree Interactive Voice, a patient contact management system
Brightree contact management system is used in the automated resupply call campaigns by the providers to automatically calls patients and record their responses to resupply inquiries.
The new guidelines make reordering the medicines needed to treat conditions such as sleep apnea more difficult for patients. In light of this, the enhanced capabilities from Brightree enable providers to easily assess and document that non-consumable items are non-functional before confirming and shipping patients’ resupply orders, according to a statement.
Brightree Interactive Voice also allows the HME providers to customize the call flow to their patients. During outbound and inbound calls, providers can ask selected resupply patients equipment serviceability questions before finalizing orders. The ordered items and their respective reasons for resupply are stored in Brightree to create a thorough audit trail.
“While other calling system vendors struggle to make the necessary adaptations to their programs, Brightree’s agile development resources were able to rapidly respond to the changing guidelines and deliver an automated call capability that helps providers remain compliant without adding manual calling resources or jeopardizing their ability to service their patients in a profitable manner. Immediately upon the announcement, we engaged with CMS, key customers, manufacturers and consultants to deliver the industry’s first solution that enables providers to comply with the new Medicare guidelines via our Voice solution,” chief marketing officer for Brightree Chris Watson explained in a statement.
HME providers appreciated the new enhancement. “Even with this major regulatory change, we were able to continue to provide our patients with the supplies they need while logging strict records of their items’ status. While many providers are still waiting on answers from their calling system providers, we have implemented the new Brightree capability and our patients are responding appropriately,” Dan DeSimone, president and CEO of Continued Care of Long Island, New York pointed out in a statement.
In October last year, Brightree launched Release 27 and the Brightree Interactive Voice solution.Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Allison Boccamazzo