Achieve Stronger Monitoring with the Flexibility You Need Using Tone's ReliaTel Management Solution

Imagine suddenly needing to take over management of more than 1,000 customer PBX (News - Alert) devices. Some may see this as a daunting task, yet others will choose to see it as the perfect service opportunity. This is exactly what happened to Global Network Operations Ltd. (GNO), a provider of both managed services for enterprises and carrier clients throughout North America and Europe.

GNO’s vision has remained clear and true since its humble beginnings in 2002; to provide critical surveillance and monitoring services to its telecommunication and Internet service provider clients. In doing so, its clients would move away from expensive and unmanageable network facilities and also save money.

GNO knew that to achieve success, it required a powerful monitoring and management solution which would support legacy TDM technology – still commonly used today. Additionally, the company was looking for a solution that was as flexible and advanced as its client-base, enough so to support the next-generation IP networks that were being rapidly adopted.

“The cost of ownership for resources, networks,and particularly for data center space has risen considerably, while the profit margin on communications services has steadily decreased.The old business model of all companies owningtheir Network Operations Center no longer makes competitive and economic sense,” commented GNO President Tom Brunette. “For companies to even consider outsourcing their network monitoring and management services tous, we needed a solution that expanded our NOC (News - Alert) management capabilities beyond what our clientscould internally deliver on their own.”

GNO aggressively searched for a monitoring and management solution which could meet the following specific requirements:

• Boasted comprehensive support for Avaya devices
• Could monitor and manage TDM- and IP-based devices from Nortel (News - Alert), Mitel and Cisco
• Contained monitoring facility devices such as door “contact closures”
• Included multiple connectivity options, including dial-up, SNMP and buffer boxes
• Had strong traffic and performance reporting capabilities
• Could “cut through” remote access so that engineers can remotely access, troubleshoot and maintain the end-user’s devices
• Had high scalability
• Touted extensive notification functionality 
• Had flexible delivery options

After testing out and seeing two popular network monitoring and management systems fall short of the company’s expectations, it evaluated Tone Software’s ReliaTel Management Solution and almost immediately saw that it had everything needed to gain a competitive edge, preserve business continuity and improve overall efficiency.

“We evaluated two leading NMM tools prior to selecting ReliaTel as our management solution to support our Avaya (News - Alert) reseller opportunity,” added Adrian Robinson, managing director, UK Operations. “The key to selecting ReliaTel was its capability to match the strong functionality of Avaya’s proprietary tool, and the flexibility to allow our clients to seamlessly add new customers with multi-vendor environments.”

GNO is proud to say that ReliaTel has been a key aspect in preserving its vision, and can now deliver a stronger operational management solution to its clients, providing both significant economic advantages as well as the ability to immediately support a wider range of voice and network technologies for its end-users.

To find out more about GNO’s experience with ReliaTel, click here.

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Edited by Jamie Epstein