Tone Software Readies to Discuss Voice Management, UC Applications at IAUG
May 21, 2012
By Carrie Schmelkin
, TMCnet Web Editor
Voice management solutions provider Tone Software (News - Alert) has certainly been dominating the news headlines lately – from its announcement that its ReliaTel VoIP and UC Service Assurance solution is now available as a cloud-based management service to its news that its ReliaTel VoIP and UC management solution is rated compliant with small to midsize collaboration solutions from Avaya (News - Alert) – and the company is showing no signs of relinquishing the spotlight any time soon.
In fact, this week, the company will take center stage and the mic as it gets ready to lead a session titled “The Metrics that Matter – Effective Support Strategies for VoIP, SIP and UC Quality and User Experience,” taking place today, May 21, at 1:30 p.m. EST at the IAUG Global Education Conference in Boston, Mass. The conference, taking place this week from May 21-24, provides comprehensive learning opportunities exclusively for Avaya customers.
“The session provides a deep dive into the analytics of VoIP QoS, SIP, and UC applications by identifying and decoding the key metrics that have the greatest impact on user experience, service level degradation and recurring quality issues,” Tracey Whitney, director of marketing at Tone Software, told TMCnet. “The session includes key strategies and tactics to effectively use these metrics to accurately isolate and solve issues impacting the quality and service levels in today’s converged operational networks.”
“Attendees will gain a solid understanding of the specific relationships between key VoIP, SIP, and UC metrics, and the quality and user experience conditions they produce,” she added. “They will also receive clear insights into the appropriate utilization of MOS scores, and how to use analytics to determine network and infrastructure related root causes of QoS and user experience issues. Tone will also present key VoIP, SIP, and UC troubleshooting techniques using specific metrics and analytics that will provide attendees with a solid understanding of how to effectively isolate and resolve quality and service level issues.”
The session, which will be lead by Amit Kapoor, director of strategic technology for Tone Software, is designed to attract IT directors and managers who are responsible for delivering communications services to their organizations. Specifically, the track will offer solutions to those managers who currently face VoIP, SIP and UC support challenges and need to reduce operational costs and workloads associated with supporting IPT environments and networks.
Other groups that might find the session interesting include telecommunications managers and voice network support managers who are responsible for building and supporting converged communications environments, and operations managers and client support managers for managed service providers who need to lower the costs of delivering VoIP, SIP, and UC management services to their clients while also improving their SLA compliance.
In addition to presenting its session, Tone Software has a very specific message it is hoping to spread about the voice management company.
“Tone is a long standing Avaya DevConnect (News - Alert) Partner, and Tone’s ReliaTel VoIP QoS and UC Service Assurance Solution has been rated compliant with many Avaya collaboration and messaging technologies – most recently Avaya IP Office 8, and Avaya Modular Messaging,” Whitney said. “Many Avaya Business Partners/MSPs utilize ReliaTel as their service delivery platform due to its strong Avaya management capabilities that enable MSPs to actually lower the cost of delivering managed services and improve their service level compliance.”
“ReliaTel’s ability to manage many additional technologies, including Nortel, Cisco, Windows, Siemens, Mitel, NEC (News - Alert), etc. also provides MSPs with an opportunity to expand their managed service offerings across broader technologies, without the need to bring in additional management tools,” she added. “Tone also recently announced the availability of the ReliaTel management solutions as a cloud-based service, enabling MSPs to cost effectively provide managed services to small and midsize clients – and in cases where reselling OEM-provided monitoring services is unprofitable for the MSP.”
Tone Software is also hoping to spread the word about how VoIP has emerged as a leading technology that can bring a multitude of business benefits but how companies must remember the importance of bringing in proper VoIP monitoring and management tools, even if their gut is telling them to save money and cut corners.
“Hands down, this ends up costing them more in the long run as their IT teams struggle to support the environment, their voice quality suffers, and they don’t achieve the expected ROI from the VoIP investment,” Whitney said. “ Tone has worked with numerous clients in this predicament, and in 100 percent of these cases, Tone’s ReliaTel solution has not only helped these companies gain the ROI they sought from their VoIP investments, but they’ve actually saved money by utilizing the ReliaTel solution to manage their VoIP QoS and UC service levels.”
Edited by Rachel Ramsey