Tone Software Embraces Cloud Technology with New Voice Management Solution Release
May 15, 2012
By Carrie Schmelkin
, TMCnet Web Editor
It seems that most companies have made their way to the cloud lately, particularly because of the countless benefits it affords, and now Tone Software (News - Alert) is no exception as the voice management solutions provider recently announced that its ReliaTel VoIP and UC Service Assurance solution is available as a cloud-based management service.
The latest cloud service will transform the way Managed Service Providers (MSP) and enterprise IT organizations can manage VoIP QoS, network performance, and UC service levels, as the ReliaTel Cloud-based Management Service offers a solution to problems such as limited staffers and budgets and costly on-premise equipment. Cloud is revolutionizing the way that MSPs and enterprises deliver support and services to their businesses and clients, according to Tone Software officials, as it addresses common challenges while still guaranteeing voice management, quality and UC service levels necessary to support businesses and clients.
One of the chief benefits of the cloud-based solution is that it maximizes the potential for ROI as it significantly curtails the financial and human resource investments necessary to take advantage of converged communications management. As opposed to traditional premise installed software tools and systems, the ReliaTel Cloud service reduces the ongoing support, administration and maintenance burden placed on IT and voice engineering teams.
“Based on the cost efficiencies that the cloud architecture provides, we designed the ReliaTel Cloud-based Management Service to address pressing business and technical challenges facing both Enterprises and MSPs today -- namely the alignment of the organization’s IT and financial resources with their business productivity goals and ROI expectations from advanced communications investments,” said Amit Kapoor, director of strategic technology for Tone Software.
With the ReliaTel cloud-based solution in tow, the need to purchase host hardware and software licenses that require larger, more complex capital budget allocations and justifications is eradicated. Conversely, the service can typically be funded from a more accessible operating expense budget.
Another advantage of the solution is that it sets MSPs up to more successfully address a broad range of clients as it provides a cost effective solution to deliver remote monitoring and management services to a broader range of clients, particularly small to mid-size businesses. Cloud technology eliminates the need for up-front hardware and software purchases which means that MSPs can go after the SMB market with less risk.
The ReliaTel Cloud offering also boasts remote management of faults, QoS, performance, and the network infrastructure, as well as trunk and CDR reporting capabilities for many popular platforms and devices, including Avaya, Nortel, Cisco (News - Alert), and Windows. The ReliaTel alarm portal, dashboards and reporting facilities can be accessed through a secure Web-based management portal, which provides them with full access to alarm handling, performance dashboard analytics, VoIP QoS metrics, and report generation.
The ReliaTel Cloud offering, which is available immediately, allows users to take advantage of the latest ReliaTel 4.0 enhancements that further optimize operational workflow with advanced performance dashboards, new access plus remote access and prioritized traceroute capabilities, officials said.