Tone Software's Voice Management Solution ReliaTel Helps California MSP
March 08, 2012
By Michelle Amodio
, TMCnet Contributor
When it comes to managed services, it’s no secret that increased efficiency, reduced downtime, and better infrastructure come along with the package with regards to voice management.
For one California managed service provider, delivering quality in all stages of voice management was critical to its business and the diverse needs of its client base. New technologies are opening the door for companies to leverage the benefits of managed services and voice management. With the ability to maintain control, minimize capital investments, increase functionality and reduce total cost of ownership, managed services can give companies a significant competitive edge.
Tone Software’s (News - Alert) ReliaTel was able to provide for the MSP a boost in obtaining new clients with its customer management portal and simple deployment. With its voice management solution, ReliaTel addresses business services, improved productivity, lower costs of IT.
ReliaTel monitors and manages both VoIP quality and the entire business-critical VoIP, PBX, and converged network infrastructure across Avaya-Nortel, Cisco (News - Alert), Siemens, Lucent, NEC, HP, Sun, Microsoft, IBM, to name a few.
“Our in-depth technical and communications expertise combined with ReliaTel’s power and versatility has resulted in an unrivaled managed services offering that delivers fantastic ROI and business benefits for all our clients,” stated the provider’s director of sales in a recent case study.
When choosing a managed service provider, it's important that organizations do not limit their horizons. That means companies should carefully assess the strengths and weaknesses of the underlying technology platform on which their services will be based.
With ReliaTel, voice management and other critical service offerings were easily deployed amongst a wider customer base.
“Using ReliaTel’s extensive multi-platform support and expert Operational Knowledge Base (News - Alert) enables our team to cost effectively deliver our Premier Services across a broader range of client environments that encompass both legacy and emerging voice and data technology,” reported the director of sales “As a result, we have successfully grown our services revenue while also reducing our operational overhead costs,” he concluded.
With the ability to maintain control, minimize capital investments, increase functionality and reduce total cost of ownership while effectively managing voice, this particular MSP was able gain competitive edge while optimizing its clientele.
Edited by Carrie Schmelkin