Computer Support of San Diego Earns Outstanding Rating for VoIP Management
December 27, 2011
By Rajani Baburajan
, TMCnet Contributor
Computer Support of San Diego, a provider of Voice over Internet Protocol (VoIP) and PBX (News - Alert) services in San Diego, announced it has received an outstanding rating from its customers in an independent customer satisfaction survey conducted in Fall 2011.
Customers gave consistently high ratings to all aspects of Computer Support of San Diego's VoIP service, including reliability, performance, quality, flexibility, and value, according to company officials.
They expressedgreater satisfaction with their set-up experience, with a 97 percent approval rating. The company’s service and support were rated 95 percent. The overall Computer Support of San Diego experience was given 92 percent positive rating.
Computer Support of San Diego offers hosted VoIP as a reliable, cost-effective, technologically advanced alternative to traditional phone systems. The service is delivered across geographically dispersed locations.
VoIP is growing as a cost-effective alternative to traditional PBX mainly due to reasonable local service, unlimited long distance to U.S. and Canada, and low up-front installation and equipment costs, as well as access to Computer Support of San Diego's exceptional customer service.
Computer Support of Computer Support of San Diego customer service & Support (CSS (News - Alert)) team regularly collects customer feedback and acts upon them. The CSS team provides outstanding assistance to customers across the Computer Support of San Diego portfolio, which in addition to Computer Support of San Diego Voice includes hosted communications, collaboration, compliance & security, and infrastructure solutions.
The company was named a Silver winner for the Best in Biz Award 2011 Support Department of the Year. The CSS team gained between 90 percent and 100 percent positive ratings in the areas of professionalism, knowledge, responsiveness, timeliness, accuracy, and clarity in the study.Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Stefanie Mosca