The Voice Management/Data Speed Debate

It’s a question that is being just as hotly debated as “What is more important diet or exercise” and the answer still may not be crystal clear.

When it comes to what is more important – data speed or call quality/reliability – consumers may not be completely sure on where they stand with regards to their needs. According to a recent blog post, the release of the Verizon iPhone shed light on a very interesting notion; while data speeds tend to be faster on AT&T (News - Alert), call quality and reliability are higher on Verizon. Putting aside which carrier consumers prefer, the blog asked readers to rank whether call quality or data speed is more important to them. As of Tuesday, December 27, out of the 2,510 polled, 55 percent preferred call quality and 44.82 percent preferred data speed.

Nowadays, the advent of VoIP calling has led to the rise in the need for voice management solutions. Fortunately for consumers, Tone Software (News - Alert) – a leading provider of voice management solutions – stands ready to help individuals and businesses enjoy heightened call quality. Tone, a California-based software development firm specializing in global business, telecommunications, and IT infrastructure management solutions, delivers premier IT and telecommunications management solutions, according to company officials.

Tone Software’s voice management solutions have found a home across key industries including transportation, healthcare, financial, military, telecommunications and aerospace. The company offers a variety of communications management solutions that address voice service assurance, VoIP network assurance, VoIP quality assurance and performance and capacity, among other things. Tone Software’s flagship product line, ReliaTel, is capable of managing a company’s entire voice environment across VoIP, PBX (News - Alert), IP Telephony, and IT networks to ensure reliable, quality voice communications are always available.

Recently, Tracey Whitney, director of marketing for Tone Software, sat down with TMCnet to discuss trends in 2011 and how the company fared this year.

“2011 was a progressive year for Tone’s ReliaTel VoIP Quality and Converged Service Level Management solution,” Whitney said.

One of the biggest areas of development for Tone Software was the introduction of its SIP management capabilities that provide end-to-end visibility and control over the quality and performance of SIP-based trunks in converged VoIP environments.

ReliaTel’s SIP management affords significant value in SIP deployments, allowing enterprises to monitor the quality of service of their VoIP call traffic as it enters their corporate WAN/LAN, as well as the physical health and performance of the SIP connected devices and links.

“Armed with this critical data, voice teams can engage SIP providers earlier and work directly with their carrier or Internet Telephony (News - Alert) Service Provider (ITSP) to resolve the correct quality problems, rather than wasting time chasing the wrong root cause of quality issues they assume are originating within their own network,” Whitney said. “As a result, quality issues are resolved more rapidly, with far less negative impact to overall business communications.”

Carrie Schmelkin is a Web Editor for TMCnet. Previously, she worked as Assistant Editor at the New Canaan Advertiser, a 102-year-old weekly newspaper, covering news and enhancing the publication's social media initiatives. Carrie holds a bachelor's degree in journalism and a bachelor's degree in English from the S.I. Newhouse School of Public Communications at Syracuse University. To read more of her articles, please visit her columnist page.

Edited by Jamie Epstein