Voice Management: Tone Software Offers ReliaTel for Unified Communications ROI Improvement

There are unprecedented network challenges and complexities arising the more VoIP and advanced communications such as collaboration, mobility, and Unified Communications evolve, according to officials at Tone Software (News - Alert), a voice management company.

Many businesses can’t get the desired voice quality, service levels, and anticipated ROI they expect from their convergence investments. Maybe the products and services were a bit oversold, but maybe the technology itself can be upgraded.

If you’re finding yourself wishing for more, then maybe Tone Software’s ReliaTel Convergence (News - Alert) Management technology is worth a look.

Tone Software officials say it delivers a management tool for complex, converging voice and data networks in a single offering. In fact, they explain, ReliaTel unifies the management of the entire converged voice environment to assure such benefits as 360 degree visibility spanning both the voice and data domains – “across VoIP, TDM, and UC from virtually any manufacturer,” as well as deeper capabilities to detect and avert quality and service level issues and unified operational control and support capabilities.

Another strong point to consider is that ReliaTel “supports the full life cycle of convergence,” company officials say, with comprehensive management for VoIP servers and network components, TDM PBXs, Central Office (CO) telephone switches and data network servers and devices.

In August TMCnet reported that a recent case study featuring Tone Software’s voice management product, ReliaTel, offers some interesting points about voice management.

Global Network Operations sells 24/7 managed services for both enterprise and carrier clients throughout North America and Europe. The company maintains Network Operations Centers (NOCs) in both Tampa and London, and manages network operations of voice suppliers and others. Company officials believe that their clients should be able to move away from expensive self-owned and self-maintained network facilities that strain profit margins.

GNO officials needed a monitoring and management product that supported legacy TDM technologies still commonly used, as well as the IP networks their clients had. So they looked for a monitoring and voice management product that could offer comprehensive support for Avaya devices and monitor and manage TDM- and IP-based devices from Nortel, Mitel (News - Alert) and Cisco.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Carrie Schmelkin