Voice Management Solution ReliaTel Offers Benefits for VoIP Expansion, Answers

Wondering how you can gather intelligence about the performance of your converged voice and data communications? How about what capacity you need now and in the future?

These are all valid concerns, especially as VoIP expands in the IT field. Officials at Tone Software (News - Alert), a leading provider of voice management solutions, say that the company can help provide answers to these and other concerns, especially since the product is made with a “range of global and granular performance and capacity metrics across disparate systems and technology silos.”

In fact, ReliaTel – its flagship solution – is engineered to provide such things as real visibility into current performance levels measured against business-specific operational metrics and established performance thresholds, company officials say, as well as “early indicators of performance problems developing at the individual element level as well as the aggregated operational level across the entire infrastructure.”

Other capabilities it offers are the ability to reveal performance trend information within the context of business needs and service level compliance targets, and actionable statistical data on the capacity of current voice resources, especially voice usage trends to help figure out future voice resource needs.

The company also offers the ReliaTel Performance Dashboard, which lets you see current performance ranges, Key Performance Indicator trends and threats to both specific voice services as well as overall service levels.

In early August TMCnet reported that to ensure quality and service across next generation IP networks, including legacy TDM technologies, Global Network Operations, which sells 24 x 7 managed services throughout North America and Europe, adopted Tone Software’s ReliaTel voice management.

It was selected after the managed services provider evaluated two leading network monitoring and management (NMM) systems, both of which fell short of the functional requirements and expectations of GNO, according to company officials.

According to GNO, the ReliaTel voice management offered flexible capabilities to manage diverse TDM and IP based devices from Avaya, Nortel, Cisco and Mitel (News - Alert).

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Carrie Schmelkin