Voice Management: Tone's Four Major Components to ReliaTel
March 14, 2011
By Charles West
, TMCnet Web Editor
Tone Software (News - Alert) Corporation, a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures, offers its four major components to its ReliaTel product.
ReliaTel is specifically designed to proactively monitor and manage both VoIP quality and the entire business-critical VoIP, PBX, and converged network infrastructure across Avaya-Nortel, Cisco, Siemens (News - Alert), Lucent, NEC, HP, Sun, Microsoft, IBM, and many others.
To further understand ReliaTel, you must understand its four major components that help drive its production. Here is a breakdown of the four major components as listed:
ReliaTel Convergence (News - Alert) Management
ReliaTel Delivers Strategic Benefits to both the Business Organization and the Business Bottom Line. ReliaTel will:
--Ensure quality and service levels across voice, data, and network assets
--Consolidate management with a “single pane of glass” global view
--Manage faults across the logical, physical, and operational infrastructure
--Deliver actionable Quality and Capacity metrics to ensure VoIP service levels
--Provide the most powerful, in-band and out-of-band real-time monitoring available
--Deliver critical early warning to preempt quality and service degradation
--Expedite diagnostics and root cause analysis, and speed Mean Time to Repair
--Offer secure, cut-through remote access to rapidly resolve problems & reduce costs
--Automate to prevent recurring problems, reduce staff workload, and ensure business policies
--Reduce failures, service outages, emergency maintenance, and maintenance costs
--Generate statistical reports to reveal trends, bottlenecks, capacity issues, and maintenance issues
--Ensure VoIP and convergence investments are successful and achieve the desired ROI
ReliaTel VoIP QoS Management
ReliaTel VoIP QoS Management is a vendor agnostic solution that manages voice QoS in real-time across VoIP switches, gateways, PBXs, voice mail servers, applications, routers, and call servers from virtually any manufacturer. As the IP voice network evolves, ReliaTel easily adapts to manage the entire convergence technology mix.
ReliaTel monitors and analyzes VoIP quality for both active sessions in progress as well as historical sessions, including:
--Real-time capture of session statistics on every call
--Real-time calculation of MOS for every call
--60+ VoIP QoS metrics monitored and analyzed
--Delay, jitter, packet loss for each VoIP session in progress
--Burst and gap analysis to identify key issues masked by "averaged" scores
--Analysis of both live and completed call activity
--Audit trail of historical QoS metrics
ReliaTel VoIP Network Assessment Facility
ReliaTel VoIP Network Assessments provide crucial insight into the network’s ability to successfully carry VoIP traffic and deliver the necessary VoIP call quality to meet the needs and expectations of both internal and external customers.
ReliaTel Network Assessments will:
--Inject simulated VoIP call loads into the target network to emulate new or adjusted VoIP traffic levels
--Collect key VoIP quality and network capacity metrics from the target network for analysis
--Analyze those metrics against industry standard benchmarks for delivering desirable VoIP call quality
--Pinpoint all quality and capacity issues occurring as IP voice traffic traverses the network, and provides recommendations
ReliaTel VoIP Performance, Quality, and Capacity Reporting
The ReliaTel Performance Analysis & Reporting Facility dynamically delivers comprehensive statistical reports detailing critical operational issues, performance trends, alarm patterns, traffic utilization, quality metrics, and capacity data for all ReliaTel managed systems, VoIP servers, IP Telephony and network devices and PBXs.
ReliaTel generates comprehensive text-based reports, charts, and graphs that provide the actionable data needed to:
--Track usage of trunks, attendants, hunt groups and call rates, and identify blockage and trunk outage scenarios
--Analyze trunk capacity and grade of service, and optimize trunk utilization to ensure call completion and reduce needless over-trunking expenses.
--Continually evaluate IP-PBX (News - Alert), circuit, and attendant service levels to ensure optimum experiences for incoming and outgoing callers.
--Manage VoIP QoS, latency, jitter, and delay, and track summarized MOS to ensure voice quality
--Assess network bandwidth utilization, throughput, and capacity trends to ensure voice service levels
--Analyze CDRs and track call accountability, connectivity, and usage statistics to prevent fraud and ensure availability
--Prevent lost calls, call bottlenecks, and call delays which can negatively impact profitability
--Leverage capacity planning reports and data to accurately forecast the voice resources required to meet seasonal, cyclical, and organizational service demands.
---Predict necessary technology upgrades and capital expenditures to meet projected capacity growth
In explaining the productivity of the ReliaTel product, Amit Kapoor director of strategic technology advancement for Tone said, “By eliminating the need for expensive, equipment-specific management hardware, software tools or vendor-specific monitoring services, ReliaTel provides the ideal platform for today’s world – where voice communications and infrastructure must be cost effectively managed to assure service levels, and also fully support evolution to future communications technologies and innovations. ReliaTel fits the bill on both fronts.” Charles West is a Web Editor for TMCnet. Prior to joining TMC (News - Alert) Charles worked with many gadget oriented sites that included running his own blog (TheTrendaholic.com) and Smartphone column for examiner.com. To read more of his articles, please visit his columnist page.
Edited by Janice McDuffee