Tone Software Implements SIP Management in ReliaTel VoIP QoS Management Solution
March 11, 2011
By Rajani Baburajan
, TMCnet Contributor
Tone Software (News - Alert), a provider of network monitoring and management solutions for converged telecommunications and IT infrastructures, announced the immediate availability of Session Initiation Protocol (News - Alert) (SIP) management for converged Voice over Internet Protocol (VoIP) environments.
The solution leverages Tone’s ReliaTel VoIP quality of service (QoS) and Converged Infrastructure Management software to offer end-to-end visibility and control over the quality and performance of SIP-based trunks, company officials said.
With SIP management functionality, ReliaTel further strengthens its core competency of managing voice quality, network service levels and the physical voice and data infrastructure from end to end, across virtually any convergence technology mix, the company said.
SIP technology is becoming the foundation for deploying and implementing unified communications, mobility, collaboration and telepresence applications in enterprises thanks to the performance efficiency and cost benefits offered by the technology.
In this scenario, managing SIP trunks becomes imperative to ensure the service levels of the SIP transport layer, the quality of voice traffic as it enters the corporate network, and the expected financial ROI.
“VoIP quality problems are not always isolated within the corporate network,” said Amit Kapoor, director of strategic technology advancement for Tone, in a statement. “Quality issues frequently originate at the SIP trunks, prior to the voice packets ever reaching the corporate gateways or switch.”
ReliaTel SIP management provides MSPs and enterprises with the visibility required to differentiate where these issues occur and the nature of the quality impairment – which significantly increases their ability to rapidly resolve quality issues, and control VoIP quality and service levels.
The ReliaTel solution provides a platform-agnostic, comprehensive VoIP QoS and converged infrastructure management system in a unified solution, according to company officials.
The solution is available as a fully-hosted, premises-based, or turnkey deployment and licensing option. It enables enterprises to monitor QoS of their VoIP call traffic as it enters their corporate WAN/LAN, as well as the physical health and performance of the SIP connected devices and links.
With its ability to monitor and analyze VoIP QoS in real-time, the ReliaTel solution provides immediate awareness of quality degradation occurring at the SIP trunk, and the specific metrics and facts related to the quality or service issue.
By gaining relevant information, SIP providers can work directly with their carrier or Internet Telephony (News - Alert) Service Provider (ITSP) to resolve the correct quality problems. As a result, quality issues are resolved more rapidly, with far less negative impact to overall business communications.
Users can also monitor and manage their physical SIP architecture – including session border controllers, gateways and softswitches – for device health, link status and utilization statistics, company officials said.
Additionally, ReliaTel’s strong VoIP QoS and service level reporting capabilities enable voice teams to easily track trends in voice quality, availability, utilization and performance of their SIP trunks over time.
ReliaTel SIP management is available immediately and is provided within the core capabilities of the ReliaTel VoIP QoS Management and Converged Network Management core application.
Tone Software believes that a holistic approach that enables the interdependence of voice and the network to be viewed and managed as a whole will bring success.
The company unifies multi-vendor VoIP QoS and converged network management and monitoring in one solution, eliminating the need for expensive, equipment-specific management hardware, software tools or vendor-specific monitoring services.Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Charles West